Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the FootReset Frequently Asked Questions page.

We’re here to help make your shopping experience simple, clear, and comfortable. If you need additional assistance, feel free to contact our support team anytime.

Question #1: How long will it take to receive my order?

Answer:
Our estimated delivery times are as follows:

Order Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 7–12 business days (Monday to Friday)
Estimated Delivery Time: 8–15 business days total (handling + shipping)

Delivery times may vary slightly depending on your location, customs processing, or carrier delays.

For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free standard shipping worldwide on all orders, with no minimum purchase required.

For more information, please visit our Shipping Policy.

Question #3: Where is FootReset located?

Answer:
FootReset is an online wellness brand focused on foot comfort and everyday mobility.
We serve customers worldwide through our online store.

Question #4: What if I receive a damaged or defective product?

Answer:
If your item arrives damaged or defective, please contact us within 30 days of delivery.
We’ll be happy to arrange a replacement or refund at no extra cost.

Please refer to our Return & Refund Policy for full details.

Question #5: Can I cancel my order after placing it?

Answer:
Yes, you can request an order cancellation within 24 hours of purchase by contacting our support team.
After this time, your order may already be in processing or shipment.

Question #6: What is your return policy?

Answer:
We offer a 30-day return policy.
If you’re not fully satisfied with your purchase, you may return the item within 30 days of delivery, provided it is unused and in original condition.

Full details are available in our Return & Refund Policy.

Question #7: When will I receive my refund?

Answer:
Once your returned item is received and inspected, refunds are processed within 5–7 business days.
The exact timing may vary depending on your bank or payment provider.

Question #8: Do your products come with a warranty?

Answer:
Yes. All FootReset products include a 30-day warranty covering manufacturing defects.
Please see our Return & Refund Policy for more information.

Question #9: How can I contact customer support?

Answer:
You can reach our support team by email:

support@footreset.store

We aim to respond to all inquiries within 1–2 business days.

Question #10: Do you ship internationally?

Answer:
Yes! We ship worldwide, allowing customers from all countries to order from FootReset.

Question #11: Do you have a physical store?

Answer:
No, FootReset is an online-only store.
This allows us to offer competitive pricing and deliver our products directly to your door.

Question #12: Can I place a bulk or wholesale order?

Answer:
Yes, we do accept bulk and wholesale inquiries.
Please contact us at support@footreset.store with details about your request.

Question #13: How can I track my order?

Answer:
Once your order has shipped, you’ll receive a tracking number via email.
You can track your order anytime using the Order Tracking page on our website.

Question #14: What types of products does FootReset offer?

Answer:
FootReset specializes in products designed to support foot comfort and everyday movement, including:

Foot massage and pressure-relief products
Comfort and recovery solutions for tired feet
Tools designed to support walking and daily mobility

All our products are created with comfort, quality, and ease of use in mind

Store Name: FootReset
Website: https://footreset.store
Email: support@footreset.store

Customer Support Hours:
Monday – Sunday, 9:00 AM – 5:00 PM (GMT)